My problem took a turn for the worst when my department was sold to our sister company. My pay date changed, and with me being busy in union meetings, other meetings and just doing my job, I didn’t get round to changing some of my direct debits.
On pay day, I was trying to buy my monthly travelcard in my local newsagents when the guy said the card had been declined. “What? How, I just got paid today – your machine must be playing up,” I said to him. But he looked at me like I was broke and should just accept it.
Something smelt fishy, anyway, so I rang my bank and hey presto, I’d been landed with about £1K’s worth of bank charges – in one month. After the direct debits that I had moved to the correct date had been paid for, I was about £10 in the black. That’s a pretty bitter pill to swallow.
In situations like these, I don’t even get that flush of panic that most would, because as far as I was concerned, the bank was going to put every single penny they’d charged me back into my account. I had a mortgage to pay, car insurance, union membership, magazine subscription, bills! And I hadn’t even treated myself yet!
But I’m sure there are loads of you reading this who know how much of a brick wall these so-called customer service officers/advisors/assistants – whatever they want to call themselves – put up when it actually comes to servicing customers. That wall is bigger than the one that divided the former East and West Germany. Hell, it’s taller than that Great Wall of China. While I’m at it, I think the whole “customer service” bit should be taken out of their job titles because that is not what they do. But “customer disservice” or “bank service” would be more appropriate.
Anyway, to cut a long, tear-jerking, can’t-believe-how-stupid/insensitive-these-people-are story short, the bank refunded a miniscule two £38 charges out of the £1K “as a gesture of goodwill” (I hate that term so much it makes my skin prick every time I hear that!). I was lived. “How am I supposed to live this month?” I asked the woman on the line. All she could suggest was putting me through to lending to set up a “repayment plan”. At this point, I had lost the will to live.
In my mind, a repayment plan is what pays back a loan or a mortgage. Why the hell would I want one for paying back automated bank charges?
But what choice did I have? Either have some money to live on that month, or get a pointless repayment plan that swooped £152 out of my monthly wage, and whacked on about £40-50 worth of interest every month because officially, I’m in overdraft! The bastards…
At this point, I’d heard something about a website that helped people get their money back from the banks. And if you’ve read my entry about financialphobia, you’ll know that my student days were something of a financial grave. The guy on GMTV had claimed back £5,000 worth of bank charges. And I was on a warpath with Natwest, so I was ready.
Logged on to
http://www.penaltycharges.co.uk/, downloaded all the letters I needed and let the games begin!
They tried all their delay tactics, but nothing made me smile more than demanding my money be refunded into my account within 14 days… but that didn’t happen of course.
After a couple of months, they’d sent me an offer letter for £995. I settled with it as I reasoned that it had been my fault in a way for not sorting out my direct debits. But I was not gonna let them keep that money because it costs them about £2.50 to send out a letter to me. So where the other £35.50 9are you with me? £38-£2.50 = £35.50) comes from is beyond me. And that’s been the whole point of this whole bank charges conundrum.
Now, I’ve started telling everyone I know to reclaim bank charges. You can go back up to six years, so get your statements out and start your claim! Think of the holiday you could go on, a new kitchen, alloys for your car, another handbag you don’t need and if you have a shoe problem like me, then another pair of silver stilettos never hurt anyone did it?
I’m on my next bank charges refund assault now. I’ll keep you posted…
Read this for someone else’s story: http://www.gm.tv/index.cfm?articleid=19615
Another step-by-step guide to getting bank charges sorted: http://www.thisismoney.co.uk/bankcharges